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From time to time, Mayo Clinic may offer Site visitors the opportunity to participate in additional features or services through this Site. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.

Our Patient Portal is available to patients 18 years of age and older. You agree not to contact other users of the Site through unsolicited e-mail, telephone calls, mailings, or any other method of communication.

Errors will be corrected where discovered, and Mayo Clinic reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. Mayo Clinic is and shall be under no obligation (1) to maintain any User-Generated Content in confidence; (2) to pay to you any compensation for any User-Generated Content; or (3) to respond to any User-Generated Content.

Mayo Clinic does not regularly review posted User-Generated Content but does reserve the right (but not the obligation) to monitor and edit or remove any User-Generated Content submitted to the Site.

Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.

Jurisdiction

You agree that any dispute or claim (including personal injury claims) related to your use of the Mayo Clinic Site shall be governed by the laws of the State of Minnesota.

Each year, Mayo Clinic facilities in four states purchase more than $4.9 billion in supplies, medical equipment and services.

To reduce overall expenses, Mayo Clinic actively leverages its purchasing volume by seeking agreements with suppliers in certain product and service categories to serve all Mayo Clinic facilities.

It is possible that the Site could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. Please note that certain orders constitute improper use of the Site or purchase of products. Mayo Clinic does not endorse any specific device, durable medical equipment, medication, pharmacy, or pharmacologic product (collectively “Prescription Product”).

The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. If you are not fully satisfied with your purchase, you may return it in accordance with the Site's return policy.

Accuracy and integrity of information

Although Mayo Clinic attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and content thereon.

You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display, and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with Mayo Clinic or an affiliated Mayo entity.

Advertising may be placed on the site adjacent to content related to advertiser or sponsor interest, and also may be targeted to users by using non-personal data. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that (i) any credit card, debit card, or bank account information you supply is true, correct, and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, (iv) you are the person in whose name the card was issued, and (v) you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.

Prescriptions. Some products available through the Mayo Clinic Store site may require a valid prescription by a licensed healthcare provider (“Provider”).

Advertisers and sponsors must not make unsubstantiated health claims or suggest that Mayo Clinic has endorsed a product. We will refuse any advertisement that we believe is incompatible with our mission. In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price.

Mayo Clinic and its affiliates take no responsibility and assume no liability for any User-Generated Content submitted by you or any third party.

E-Commerce

Payment. A valid credit card number, expiration date, and card security code is required for all purchases on the Mayo Clinic Store and Mayo Clinic Marketplace.

It is also available to patients who are between the ages of 13 years old and 17 years old with the permission of their parents or legal guardians.

Acceptable use

You agree that you will not:

• Use this website for any purpose in violation of local, state, national, or international laws.
• Use this Site as a means to distribute advertising or other unsolicited material to any third party.
• Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.
• Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this website.
• Violate or attempt to violate the security of the Site, including, without limitation:
  • accessing data not intended for Site users or logging onto a server or an account which Site users are not authorized to access;
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
  • accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.
• Use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
• Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Violations of system or network security may result in civil or criminal liability.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. For more information, see Mayo Clinic Supplier Guidelines.

Product recall notifications 

In the event of a product issue or recall, suppliers should email all notifications to: scmrecalls@mayo.edu.

The U.S.

Food and Drug Administration (FDA) allows recall notices to be sent by email. Paper is no longer required. The content and design of this Site is protected by U.S. and international copyright laws. IN ADDITION, MAYO CLINIC DOES NOT GUARANTEE THAT USE OF MAYO CLINIC SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES, OR WORMS.

If a Provider prescribes a Prescription Product, he/she will limit supply based upon state regulations and will only prescribe a Prescription Product as determined in his/her own discretion and professional judgment.